About Us

International Merchandise Company is a seller of high-quality distinctive crystal products from all over the world. The company is located in Denver, Colorado. The company focus will always be on providing unique products at excellent prices for the customers who are very selective about their purchases. The company values providing excellent customer service and strives to exceed customer expectations by offering timely, personalized, and effective support. This commitment fosters trust, encourages long-term relationships, and enhances overall customer satisfaction.

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FAQ

 

Do you provide international delivery?

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We only ship within the United States.

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Breakage in Shipment?

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International Merchandise Company accepts the responsibility for breakage during shipment to our customers. However, it is important that you notify us immediately upon opening the package if there are any broken pieces. Also, please keep all packaging materials from the shipment. Once you notify us of the breakage, we will replace the broken items at no cost and retrieve the broken items from you at no cost. We need to be notified of the breakage within 30 days of the shipping date, otherwise we are not responsible for the breakage.

If you have any broken pieces in your shipment, please send us an e-mail to customerservice@imcmart.com and note your name, order number and items broken and we will provide a return shipping label.

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Return policy?

 

​We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of the shipping date. The item must be in its original condition and packaging, and you will need to provide proof of purchase. Please contact customerservice@imcmart.com to obtain a return authorization number. You are responsible for the return shipping costs, but we will process your refund within 10 business days of receiving the returned item.