About Us
International Merchandise Company is a seller of high quality crystal and porcelain products from all over the world. The company is located in Denver, Colorado. The company focus will always be on providing unique products at excellent prices for the customers who are very selective about their purchases. The company values providing excellent customer service using advance technologies.
FAQ
Do you provide international delivery?
Yes, we ship worldwide.
Breakage in Shipment?
International Merchandise Company accepts the responsibility for breakage during shipment to our customers. However, it is important that you notify us immediately upon opening the package if there are any broken pieces. Also, please keep all packaging materials from the shipment. Once you notify us of the breakage, we will replace the broken items at no cost, and retrieve the broken items from you at no cost. We need to be notified of the breakage within 30 days upon the receipt of the merchandise otherwise we are not responsible for the breakage.
If you have any broken pieces in your shipment, please send us an e-mail to customerservice@imcmart.com and note your name, order number and items broken. We will contact you with replacement instructions the next business day.
Return policy?
We will accept items for exchange or returns for a full refund, less shipping costs within 30 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be in their original condition.
To return or exchange an item, you need to request a Return Authorization Number (RA#). Do not ship the item back without a Return Authorization, as we cannot guarantee proper credit without it. To request a Return Authorization Number, please call us or send an e-mail with your Order Number to: customerservice@imcmart.com
Sales Tax?
If you reside, or the shipping address is outside Colorado, we will not charge you Sales Tax. Combined with our Free Nationwide Shipping service this option creates a great value. All you pay is the price of the item.
For residents of Colorado, the Sales Tax charge is 7.5% if the package is to be shipped anywhere in Colorado.
Payment Options?
Credit Cards – We accept American Express, Discover, MasterCard and Visa.
PayPal – All orders paid with PayPal are charged immediately at order submission. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal is accepted by merchants everywhere.
How quickly will my order be processed?
Orders are processed within 24 hours of payment authorization. Your business is important to us, and we make every effort to process your order as quickly as possible. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.